United Way of Tarrant County provides FREE income tax preparation assistance at its Volunteer Income Tax Assistance (VITA) Free Tax Centers. With multiple locations, low-income working individuals and families have the opportunity to receive help with their taxes.

For many years, our successful program has helped Tarrant County residents with financial stability and resiliency. For example:

We have filed over 60,000 tax returns since 2009

We have secured more than $120 million in total refunds, in the past eleven years

We helped file over 6,000 returns in 2020

Saved Residents over $20 million in tax prep fees since 2009

FILE YOUR TAXES

Anyone or any household with income less than $60,000

Below is a list of items you will need to file your income tax:

  • Photo ID
  • Original Social Security card or ITIN for everyone listed on the tax return
  • Copy of last year’s tax return
  • All W-2 wage statements for 2018
  • SSA-1099, 1099-R and 1099-G
  • Cash income amount and work expenses
  • 1095 health coverage form
  • Direct deposit information

Below are resources in the event you do not have the needed items:

Photo ID. Any government-issued ID. A driver’s license can be obtained from your local Department of Motor Vehicles (DMV).

Social Security Card or Individual Taxpayer Identification Number (ITIN). Don’t have a Social Security card? Order one here. You can find additional information about your ITIN here.

Copy of last year’s tax return. If you do not have your previous tax return, you can get your free transcripts immediately online. You also can get them by phone, by mail or by fax within five to 10 days from the time IRS receives your request. Find out more information here.

W-2. A W-2 shows your wage-earning information and is usually mailed or emailed to you. If you haven’t received your W-2 by January 31, please contact the HR person at your company.

SSA-1099, 1099-R and 1099-G. Visit www.ssa.gov or twc.state.tx.us.

Cash Income Amount and Work Expenses. Visit www.irs.gov for more information.

1095 Health Coverage Form. If you are enrolled through www.HealthCare.gov, this is the form that shows your household Marketplace plan. Learn how to access it here.

Direct Deposit Information. Please bring your bank account and routing number information. These can be found at the bottom of your check or deposit slip that is linked to the account you want to use. You also can find this through your banking app or online account, or you can call your bank for the information.

We offer our participants not only free tax preparation, we also help with:

  • Enrolling for financial education and coaching
  • Developing skills for the workforce
  • English Second Language (ESL) & GED

VOLUNTEER FOR VITA

In 2020, Tarrant County VITA Community Tax Centers provided FREE tax preparation services to over 6,000 families here in the Tarrant County area. Due to COVID- 19, this service to Tarrant County residents was interrupted. VITA sites were forced to close, but we were able to continue to offer free tax services by using an online and drop-off process.

For the 2021 tax season, our VITA program will again be operating with online and drop-off free tax service. Every precaution possible has been taken to ensure the safety of our VITA clients, volunteers and staff with social-distanced drop-off locations, including PPE (Personal Protective Equipment). To ensure the safety of our VITA volunteers, tax certification will be available online only, with the availability of scheduled live online sessions with our Trainers.

VITA tax services will be available starting in January 2021. Please note that we will be adhering to the CDC COVID-19 guidelines, to help prevent COVID transmission. If you would like further information about CDC guidelines, please click here: COVID-19.

We hope you will volunteer with us, and we look forward to a new and exciting virtual tax season!

Volunteering for VITA in Tarrant County is a Four-Step Process

Register

All Tarrant County volunteers must complete the volunteer form located under the registration form tab. Please email VITA@UnitedWayTarrant.org with any questions.

Sign Up at IRS

Volunteers must create an account on IRS Link & Learn and complete the following training and certification:

  • Volunteer Standards of Conduct (VSOC)
  • Intake & Quality Review

Open Registration: https://www.linklearncertification.com/

Virtual Training

Once volunteers complete registration and online training requirements, they can complete a virtual tax preparation training course.

Session 1 Videohttps://youtu.be/BD5MHOWbfWw

Session 2 Videohttps://youtu.be/1_HnmvYC4vM

Live Help with Tax Certificationhttps://signup.com/go/wyAuama

I’ve Completed My Certificationshttps://signup.com/go/PtzUZVt

Pick Your Shifts

Once volunteers complete training they can sign up for volunteer shifts. View volunteer shift options below.

Volunteer in Fort Worth: https://signup.com/go/LgnCOyE

Volunteer in Arlington: https://signup.com/go/qgRhnCT

VITA VOLUNTEER NEEDS

Our volunteers are essential to our mission. Last year, VITA volunteers gave over 8,500 hours during tax season. If you are a VITA volunteer, we will train you on how to file tax returns, or we have other opportunities for involvement in the VITA program, including:

VITA is an IRS-supported, free income tax preparation program for qualifying families in Tarrant County. The Volunteer Income Tax Assistant Program aims to increase the use of valuable federal tax benefits for working families/individuals in the Tarrant County area through outreach and tax preparation assistance. The Volunteer Income Tax Assistance (VITA) Greeter/Intake Specialist is responsible for assuring every customer is aware of all services available to them and are seen in a timely manner. The Greeter/ Intake Specialist oversees the client sign in, make sure customers have required documents to complete tax preparation, assist customers in the completion of the client/ intake sheet. Ensuring that all unsure answers on the IRS Form 13614-C, become yes or no.

Responsibilities:

  • Greets customers in a courteous manner upon arrival and departure
  • Explain the VITA packet to each taxpayer
  • Provide clients with an Intake Form. Assists clients in completing the Intake form and answering questions related to form
  • Make sure all answers on the IRS Form 13614-C are yes or no answers
  • Prepares client documents for tax preparation
  • Reviews all tax documents with each customer assigned
  • Maintain confidentiality of taxpayer information
  • Assist with taxpayer requests and inquires
  • Ask questions to site coordinators for any issues
  • Adheres to all Quality Site Requirements

Requirements:

  • Attend two-hour training
  • Basic Computer Skills
  • Pass Volunteer Standards of Conduct
  • Pass Intake & Quality Review Certification

Additional Information:

The Intake Specialist works out of one of the VITA community-based sites.

For information, contact our office at 817-948-0029 or VITA@unitedwaytarrant.org

VITA is an IRS-supported, free income tax preparation program for qualifying families in Tarrant County. The Volunteer Income Tax Assistant Program aims to increase the use of valuable federal tax benefits for working families/individuals in the Tarrant County area through outreach and tax preparation assistance. The Volunteer Income Tax Assistance (VITA) Interpreter is responsible for assuring every taxpayer who needs assistance with Spanish is aware of all services available to them and they have a full understanding of the tax preparation process.

INTERPRETERS PROVIDE FREE INTERPRETATION AND TRANSLATION SERVICES TO CUSTOMERS WHO ARE NOT FLUENT IN ENGLISH OR MAY NEED ASSISTANCE.

Responsibilities:

  • Greets customers in a courteous manner upon arrival and departure
  • Provide interpretation and translation services to customers who are not fluent in English or may need assistance.

Requirements:

  • Fluent in Spanish
  • Pass Volunteer Standards of Conduct Certification
  • Pass Intake and Quality Review Certification
  • Review and understand tax-related terms in Spanish
  • Bilingual a plus

Additional Information:

The Interpreter works out of one of the VITA community-based sites.

For information, contact our office at 817-258-8062 or VITA@unitedwaytarrant.org

Intake specialists greet and screen all taxpayers to ensure that they have necessary information and documentation required to complete a tax return. In addition, intake specialists explain the VITA packet to each taxpayer and assist them in completing information. Intake specialist are required to attend a one-hour training session.

VITA is an IRS-supported, free income tax preparation program for qualifying families in Tarrant County. The Volunteer Income Tax Assistant Program aims to increase the use of valuable federal tax benefits for working families/individuals in the Tarrant County area through outreach and tax preparation assistance. The Volunteer Income Tax Assistance (VITA) tax preparers will provide free tax help to working families & individuals in Tarrant County.

Roles: Certified IRS Tax Preparer

  • After certification training, provide basic tax return preparation for eligible taxpayers.
  • Volunteers will provide free, high-quality service and uphold the highest of ethical standards to establish public trust.

Responsibilities:

  • Attend new and/or refresher tax law training as needed, including training on the use of electronic software. (Approximately 24 hours of training is necessary to become certified for new volunteers)
  • For fast pasted learners, 8-hour training is available
  • Successfully pass the required test with a score of 80% or higher (Test can be taken twice)
  • Provide high-quality assistance to all taxpayers. Directly prepare taxpayer’s return based on information provided by the taxpayer and answer tax-related questions.
  • Prepare only those tax returns for which training and certification were provided.
  • Ensure no compensation of any kind is accepted for the volunteer services provided.
  • Initiates and completes the Intake/Interview Quality Review Sheet with each assigned taxpayer
  • Reviews all relevant documents, worksheets for tax return accuracy
  • Ensures compliance with the federal IRS rules and regulations
  • Ensure on-site quality review is performed on completed returns prior to being returned to taxpayer and electronic submission.
  • Maintain confidentiality of taxpayer information
  • Adheres to all Quality Site Requirements

Requirement:

  • Basic Computer Skills
  • Pass Volunteer Standards of Conduct Certification
  • Pass Intake & Quality Review Certification
  • Attend Training/ Pass IRS Tax Preparer Certification

Additional Information:

The tax preparer works out of one of the VITA community-based sites. Any person with basic computer skills can be trained. For information, contact our office at 817-258-8062 or VITA@unitedwaytarrant.org

VITA is an IRS-supported, free income tax preparation program for qualifying families in Tarrant County. The Volunteer Income Tax Assistant Program aims to increase the use of valuable federal tax benefits for working families/individuals in the Tarrant County area through outreach and tax preparation assistance. The Volunteer Income Tax Assistance (VITA) Savings Ambassador will provide information about making the most of the refund by saving and help with enrollment of the bank card for unbanked clients.

Roles:

  • VITA Savings Ambassador
  • After certification training, provide basic information about the VITA savings products (Savings Bonds, Split Refunds, USFocus Bank Card)
  • Volunteers will provide free, high-quality service and uphold the highest of ethical standards to establish public trust.

Responsibilities:

  • Attend training to learn the enrollment process of the USFocus Bank Card, including training on the use of electronic software.
  • Successfully pass the required test (Volunteer Standards of Conduct) with a score of 80% or higher (Test can be taken twice)
  • Provide high-quality assistance to all taxpayers that need help with learning about VITA savings products and bank card
  • Ensure no compensation of any kind is accepted for the volunteer services provided
  • Ensures compliance with the federal IRS rules and regulations
  • Maintain confidentiality of taxpayer information
  • Adheres to all Quality Site Requirements

Requirement:

  • Basic Computer Skills
  • All VITA Volunteers must pass Volunteer Standards of Conduct with a score of 80% or higher
  • Friendly and Courteous

Additional Information:

The Savings Ambassador works out of one of the VITA community-based sites. Any person with basic computer skills can be trained. For information, contact our office at 817-258-8062 or VITA@unitedwaytarrant.org

VITA Runner/Office Assistant

The ideal volunteer candidate for this position must be friendly, punctual, organized, and detail-oriented. They must be able to work independently, multi-task, and interact with the staff and clients in a courteous and professional manner.

What will you do in this role?

Duties include, but are not limited to:

  • Reception/Intake coverage outside of agency building
  • Assist with physical duties, including setting up table and chairs, equipment and supplies
  • Assist in getting documents back and forth from the outside intake area to indoor tax preparation area on request from staff and volunteers
  • Process and distribute incoming tax return cases
  • Support staff overflow work
  • General copying, filing, scanning, and updating of files
  • Organize and maintain taxpayer files
  • Data Entry and data retrieval as needed

What qualifications are required?

  • Pass IRS Volunteer Standards of Conduct and Intake/Interview Exams
  • Excellent overall computer technical abilities
  • Excellent phone etiquette
  • Ability to contribute to an atmosphere of teamwork and congeniality
  • Volunteering Environment

The volunteer environment is primarily outdoors.

Volunteer shifts include morning, evening, and weekend shifts (Saturday and Sunday)

While performing the volunteer duties, the volunteer may be occasionally exposed to outside weather conditions, including rainy or cold weather.

Comfortable with standing for extended periods.

The volunteer will be required to adhere to Covid-19 CDC and UWTC VITA Partner’s guidelines and will be provided with personal protective equipment.